W.T.I. Design

Help Center

Frequently Asked Questions


Do I need to have an account to place an order?

I forgot my password. What should I do?

How fast are orders processed?

I just place my order, could i add another item to it?

How do I cancel my order?

I just received my order and some items are missing. What should I do?

I just received my order and some items are incorrect/defective. What should I do?


How do I change the currency settings?

Are there exchange rates?

How can I pay for my order?


Is free shipping available?

Can I expedite my parcel?

Do you ship internationally?

How will my order be shipped?

My order is eligible for free shipping, but I’m still being charged for shipping. What should I do?

Do I need to pay for duty fees?

Where can I track my order?


How do I return an item?

Could I exchange my item ?

Can I return a sale item?

Do you pay for return shipping costs?

How do I know if you received my return?

When will I get my refund?


My promo code isn’t working. What should I do?

Can I use more than one promo code in my order?


How do I know an item will fit?


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